Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Using the ServiceManagerEnhancedAdapter9.41 Adapter
Integration Setup
Before implementing the integration in your production environment, you can set up the integration in a test environment using the out-of-the-box integration configurations. This
How to Create an Integration User Account
How to Add UCMDB and UCMDB Browser Connection Information
How to Create an Integration Point in UCMDB
Populating UCMDB with Service Manager CI Data
How to Define Population Jobs in UCMDB
View Service Manager CI Data in UCMDB
How to Schedule CI Population Jobs
Pushing UCMDB CI Data to Service Manager
How to Define Data Push Jobs in UCMDB
How to Schedule Data Push Jobs
How to View UCMDB CI Data in Service Manager
How to View the Change History of the Primary CI of a Problem Record
Tip Before you proceed to implementing the integration in your production environment, you can refer to the following chapters for further information:
- Multi-Tenancy (Multi-Company) Setup, which describes how you set up the integration in multi-tenancy mode.
- Standards and Best Practices, which describes best practices for implementing the integration and also provides Frequently-Asked-Questions information.
- Tailoring the Integration, which describes how you can tailor the integration to better suit your business needs.
- Troubleshooting, which provides information on troubleshooting data push and population issues.
