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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Knowledge Management migration

Use > Knowledge Management > Knowledge Management administration > Knowledge Management migration > Import documents into Service Manager

Import documents into Service Manager

To import documents into ITSMA Service Management, perform the following steps:

Review the information described in General considerations for importing documents and ensure that all listed considerations are being adhered to.
Ensure that the XML source document file conforms to the requirements described in XML source document considerations for importing.

Note The data in the Rich Text fields must be XHTML formatted.
Review the information described in Document import considerations for attachments and ensure that all listed considerations are being adhered to.
Update the wsdl2java.bat or wsdl2java.sh file.
Run the wsdl2java.bat or wsdl2java.sh file.
Update the runDocumentImport.bat or runDocumentImport.sh file.
Run the runDocumentImport.bat or runDocumentImport.sh file.
Review the knowledgecreator.log file.

Click here to show or hide links to related topics.

Related concepts

Knowledge Management migration
General considerations for importing documents
XML source document considerations for importing
Document import considerations for attachments

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