Import documents into Service Manager

To import documents into ITSMA Service Management, perform the following steps:

  1. Review the information described in General considerations for importing documents and ensure that all listed considerations are being adhered to.
  2. Ensure that the XML source document file conforms to the requirements described in XML source document considerations for importing.

    Note The data in the Rich Text fields must be XHTML formatted.

  3. Review the information described in Document import considerations for attachments and ensure that all listed considerations are being adhered to.
  4. Update the wsdl2java.bat or wsdl2java.sh file.
  5. Run the wsdl2java.bat or wsdl2java.sh file.
  6. Update the runDocumentImport.bat or runDocumentImport.sh file.
  7. Run the runDocumentImport.bat or runDocumentImport.sh file.
  8. Review the knowledgecreator.log file.