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- Knowledge Management migration
- Import documents into Service Manager
- XML file specification for Knowledge Management migration
- Sample import record migration file
- General considerations for importing documents into Service Manager
- XML source document considerations for importing
- Document import considerations for attachments
- Configure the wsdl2java.bat file
- Configure the wsdl2java.sh file
- Running the wsdl2java command file
- Configure the runDocumentImport.bat file
- Configure the runDocumentImport.sh file
- Running the runDocumentImport command file
- Reconciling unresolved links
- Using the knowledgecreator.log file
- KMSCCoreImport utility
- KMDocumentExport utility
Configure the runDocumentImport.bat file
User role: System Administrator
Note The user needs execute capability.
The runDocumentImport command file is run to import documents into ITSMA Service Management. Documents successfully imported remain in the migration root directory and rejected documents are placed in _rejects.
To configure the runDocumentImport.bat file, follow these steps:
- Set JAVA_HOME to your jdk directory. The version must be on the
support matrix.
See HPE Support matrices on the Software Support Online site.SET JAVA_HOME=C:/jdk1.5.0_01
-
Change SC_SERVER, SC_PORT, SC_USER, and SC_PASSWORD to reflect your service target.
SET SC_SERVER=localhost
SET SC_PORT=13080
SET SC_USER=%1
SET SC_PASSWORD=%2
Note Setting the user name and password to the batch file parameters means that you do not need to store sensitive information in the batch file. The user must have the KMAdmin or SysAdmin execute capability in order to import the documents.
For example, if SC_USER is rmorgan and SC_PASSWORD is pa$$w0rd, you can call runDocumentImport.bat like this:C:\> runDocumentImport.bat rmorgan pa$$w0rd
If no SC_USER or SC_PASSWORD is defined, the default user is falcon with a blank password. - Change MIGRATION_DOCS_DIR to specify location of the documents being imported.
SET MIGRATION_DOCS_DIR=C:/MigrationDocs
- Change DOC_STATUS to default status of the imported documents.
SET DOC_STATUS=internal
-
Set the CLASSPATH.
SET CLASS_PATH=./lib/activation-1.0.2.jar;./lib
/axis-1.2.jar;./lib/commons-discovery-0.2.jar;./lib
/commons-logging-1.0.3.jar;./lib
/jaxrpc-1.1.jar;./lib/kmimport.jar;./lib/log4j-1.2.8.jar;.
/lib/mail-1.3.2.jar;./lib/saaj-1.2.jar;./lib
/wsdl4j-1.5.1.jar;./lib/servicecenterpws.jar;
We welcome your comments!
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