Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Manager Reports > My reports > Create a report > Sample report for duration

Sample report for duration

Here is a sample duration type report for your reference. This report displays a summary of the outage duration of incidents, sorted by service.

Note Select Duration from the drop-down box next to the Type of chart field, and then you can see the duration properties.

Fields	Value	Description
Type of chart	Horizontal bar	Shows the current chart type. You can change it by selecting the chart type from the drop-down list.
Refresh Interval	Recurs every 1 day	Specifies the refresh interval to generate a new report according to your report configurations. Note This is for report data refresh only. Users need to manually refresh the report content or the dashboard to get the latest report data.
Aggregator	Sum	Shows the data aggregation method. In this example, the report data is the time summary of the duration.
Duration Start Field	Outage Start	Shows the duration start field used for calculation in the report.
Duration End Field	Outage End	Shows the duration end field used for calculation in the report.
Duration Unit	Hour	Shows the duration unit displayed in the report.
Duration Label	Total Outage duration	Shows the duration label for the report. The label is displayed as the legend in the report.
Query	open.time>startofmonth()	Shows the query content for the current report. This query means that the open time of the Incidents to be collected should be earlier than the start of the this month.