Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Manager Reports > Report schedule and distribution

Report schedule and distribution

Report schedules assist report managers or administrators to send the reports or the dashboards information on scheduled intervals to the notified users or user groups.

A report schedule specifies who is to be notified, when, and the notification method. An administrator must make sure that the report or dashboard has been created in ITSMA Service Management before Service Management can create an report schedule record.

Scheduled reports or dashboards enable users to view the updated content without logging in to Service Manager. Service Management Reports provide two ways to distribute the schedule reports or dashboards: sending email notifications by attaching the generated PDF files, or using the file server to save the generated files.

For example, if you want to embed the scheduled reports to your applications, you can follow these steps:

Generate scheduled reports and specify a folder for these reports.
Set up an Apache instance to access the folder and provide static URLs for the reports.
Embed the Apache URLs in the products.

In this way, users can view the updated content from your applications timely and directly.

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