Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Manager Reports > My reports

My reports

The reports provide detailed reporting and analysis information that help maximize the abilities of your organization. Data monitoring and tracking, using ITSMA Service Management data from your environment, provide valuable insight to daily operations. Service Management enables you to build graphic reports dynamically from lists of records for a quick view of data and relationships.

With this feature	You can
Set permission for a report	Configure reports globally or individually by setting permission for a report.
Create different types of reports	Create chart reports that total how many records have the same value in a group by field.
	Create list reports that list each record according to the value in a field.
	Create pivot table reports that list records in two-dimension view and you can view the content dynamically by dragging and dropping the columns.
Query	Build or write different query conditions to draw the report. If a query is cached, multiple users can view the report results from cache.
Legends	Identify the data source for each report element by using color-coded legends.
Legends	Customize the legend color by setting the color indicator.
View the data details	Click a component to open a record list of the data that generate the report.
View the data details	Hover the mouse over a report component to view the data count for that component.

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