Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Manager Reports > Report schedule and distribution > Create a report schedule > Report schedule task lifecycle

Report schedule task lifecycle

Service Management creates the schedule tasks for a report schedule. A schedule record can generate several schedule tasks. Each schedule task includes lifecycle states relating to the process from task created, to preparing report data, and to exporting report data, as shown in the following figure.

The state transition from Created to Preparing can be interrupted when the administrator:

Disables reporting
Stops sending reports or dashboards via email, if the scheduled reports are sent only via email

The state transition from Prepared to Sending can be interrupted when the administrator:

Stops sending reports or dashboards via email, if the scheduled reports are sent only via email.
Does not specify a location for the exported reports, if the scheduled reports are only exported to the file server

Service Management cannot interrupt the state transition from Preparing to Prepared or the state transition from Sending to Exported.
If you disable reporting, it will prevent Service Management from generating any more schedule tasks.

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