Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Survey > Survey Integration > Survey user tasks > Configure the survey parameters

Configure the survey parameters

The Parameters section of the survey definition record in ITSMA Service Management Survey Integration enables you to configure the survey parameters that are not inherited from the connector. Parameters are defined in the survey connector, and are based on the specific Service Manager module to which the survey applies.

To configure the survey parameters, follow these steps:

Open a survey definition record by creating a new survey or by searching for an existing survey.
Scroll down to the Parameters section.
Mandatory parameters are predefined by the connector. To create additional parameters, click Optional.
Type a name in the Parameter Name field, select a field from the Field Name drop-down list, type a description of the parameter in the Description field, and then click Save.

Send Help Center feedback