Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Survey > Survey Integration > Survey user tasks > Create a scheduled survey from menu

Create a scheduled survey from menu

To create a new survey in ITSMA Service Management Survey Integration, follow these steps:

Click Survey Management > Scheduled Surveys > Create New Survey in the system navigator to display the Create a New Survey wizard.
If there is more than one survey connector, select an external survey connector from the list. The Connector type field is populated automatically, based on your choice of connector.
Select the Service Manager module on which the survey will be based from the Object drop-down list.
Enter values in the Owner Group and Name fields.
Click Finish to display the survey definition record.
Populate all the mandatory fields in the survey definition record to configure the survey. For more information about how to configure a survey, refer to the "Related tasks" section.
Click Save to create the survey record.