Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Survey > Survey Integration > Survey user tasks > View the survey workflow

View the survey workflow

ITSMA Service Management Survey Integration incorporates Process Designer technology. To view the Survey Integration workflow, click Survey Management > Administration > Survey Workflows, and then double-click the Survey workflow. The survey workflow is also displayed in the Workflow section of the survey definition record.

To view specific information about a transition or phase in the survey workflow, click the transition or phase.

Out-of-box Survey Integration workflows comprise the following three phases.

Phase	Description
Planning	The survey manager configures survey settings such as data filters, recipients, and parameters. Survey invitations are not sent during this phase.
Scheduled	The survey runs for the configured period. The majority of settings are no longer editable during this phase.
Retired	The survey is no longer active.

Note When the date that is configured in the Active To field of the survey settings passes, the survey automatically transitions from the Scheduled phase to the Retired phase.

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