Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Develop > Tailoring > Windows client > Preferences > Set Windows client preferences > Appearance preferences

Appearance preferences

This Preferences dialog enables you to customize the Windows client.

To access appearance preferences, from the ITSMA Service Management menu bar click Window > Preferences > ITSMA Service Management > Appearance.

Preference	Description	Default setting
Use server provided tab order	The default Windows tab order is from left to right, and top to bottom. When you specify a custom tab order with Forms Designer, the server follows this order.	False
Show Messages View when new messages occur	Enable a view to display messages.	False
Skip readonly controls when tabbing	Enable so that read-only fields will be skipped when tabbing through a form.	False
Prompt for save	Prompt to save information before you leave a form.	True
Show detail pane with record list	Display the record list at the top of a form.	True
Sort menu items alphabetically in the System Navigator	Display System Navigator menu items alphabetically.	True
Show context-sensitive help debug information	Display context-sensitive help test information.	True
Font	Specifies the primary font used by Service Management. Hewlett-Packard delivers Service Management with a default font for each language. For example, in English, Tahoma Regular is the default font. In Japanese, MS UI Gothic is the default font. Although you can change the font face and size, Hewlett-Packard recommends the default font for the best results. Font sizes larger than 8 points may produce unpredictable results.	Varies depending on the language pack installation
Percentage to increase form width	Specify a percentage to increase the width of the forms. Useful to display localized forms that may require more space to display translated text.	0

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