Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Develop > Tailoring > Windows client > Preferences > Set Windows client preferences > Help preferences

Help preferences

This Preferences dialog enables you to customize the way Service Management help information is displayed.

To access Help preferences, click Window > Preferences > Help.

Preference	Description	Default setting
Use external browser	Opens the Service Management help in your default web browser (for example, Internet Explorer). By default, Service Management opens the help in a Help View window.	False
Open window context help in a dynamic help view	Opens window context help information in a dynamic help view.	True
Open window context help in an infopop	Opens window context help information in a pop-up information window.	False
Open dialog context help in dialog tray	Opens dialog context help information in the dialog tray.	True
Open dialog context help in an infopop	Opens dialog context help information in a pop-up information window.	False
Show all potential hits (faster)	Shows all records that fully or partially match your search criteria.	True
Show only actual hits	Shows only records that fully match your search criteria.	False