Administer > Users > Recipients > Recipient Management Communication Methods

Recipient Management Communication Methods

This section provides information about recipient management communication methods.

ClosedTo access

Administration > Users > Recipient Management

Alternatively, click Recipient Management.

Click New Item New Item.

Learn More

ClosedCommunication Method – Email

You can specify multiple email addresses for a recipient, the schedule for when you want recipients to receive emails, and the security certificate if necessary.

The text displayed in email messages can only be in Latin characters except for the contents of fields inserted by the user that can be in any supported and relevant language. Those fields can include, for example, Alert Name, Alert description, and KPI name.

ClosedCommunication Method – SMS

You can specify the SMS (short message service) service provider, the SMS numbers, and the schedule for when you want recipients to receive SMS messages.

SMS messages are useful to notify staff who are mobile, or who do not have email or pager access. The maximum message length of SMS text messages is generally 160 characters.

Note You can use a pager or an SMS service provider that does not appear on the default list. For details, see How to Add a Custom Pager or SMS Service Provider.

ClosedCommunication Method – Pager

You can specify the pager service provider, the pager numbers, and the schedule for when you want recipients to receive pager notifications.

The text displayed in pager messages can only be in Latin characters except for the contents of fields inserted by the user that can be in any supported and relevant language. Those fields can include, for example, Alert Name, Alert description, and KPI name.

Note You can use a pager or an SMS service provider that does not appear on the default list. For details, see How to Add a Custom Pager or SMS Service Provider.

ClosedCustom Pager or SMS Service Provider

If you are configuring alerts to be sent by pager or SMS, and your pager or SMS service provider does not appear on the default provider list, and the provider uses an email gateway, you can manually add your provider to OMi. After doing so, your provider appears on the list.

To add a provider that uses an email gateway, manually add the gateway information to the management database. If necessary, ask your database administrator for assistance.

See How to Add a Custom Pager or SMS Service Provider for instructions on adding an SMS Service Provider.

Tasks

ClosedHow to Add a Custom Pager or SMS Service Provider

  1. Open the NOTIFICATION_PROVIDERS table in the management database.

  2. In the NP_NOTIFICATION_PROVIDER_NAME column, add the name of the provider to the bottom of the list. Add the name exactly as you want it to appear in the provider list that opens in the SMS tab of the Recipient Properties wizard. For details, see Communication Method - SMS Tab. Note the ID number that is automatically assigned to the provider.

  3. Close the NOTIFICATION_PROVIDERS table, and open the NOTIFPROVIDER_NOTIFTYPE table.

  4. In the NN_NOTIF_PROVIDER_ID column, add the ID number that was assigned to the new provider.

  5. In the NN_NOTIF_TYPE_ID column, assign the provider one of the following notification types:

    • 102 – for pager service provider

    • 101 – for SMS service provider

  6. Close the NOTIFPROVIDER_NOTIFTYPE table, and open the NOTIFICATION_PROVIDER_PROP table.

  7. In the NPP_NOTIFICATION_PROVIDER_ID column, add the ID number that was assigned to the new provider. Note that you add the ID number to two consecutive rows.

  8. In the NPP_NPROVIDER_PROP_NAME and NPP_NPROVIDER_PROP_VALUE columns, add the following new property names and values for the provider, one beneath the other (for examples, see existing entries):

    Property Name

    Property Value

    Description

    EMAIL_SUFFIX

    <email_suffix>

    The gateway's email suffix. For example, if the gateway email address is 12345@xyz.com, enter xyz.com as the property value for EMAIL_SUFFIX.

    EMAIL_MAX_LEN

    <max_length>

    The maximum message length, in characters, of the body of the email message. For example, 500.

    When determining this value, take into consideration the maximum length limit imposed by your service provider, as well as limitations to your pager or mobile phone.

  9. In the NPP_NPROVIDER_PROP_DATATYPE_ID column, specify an ID value as follows:

    • for EMAIL_SUFFIX, specify: 1

    • for EMAIL_MAX_LEN, specify: 2

  10. Restart OMi.

UI Descriptions

ClosedCommunication Method - Email Tab

User interface elements are described below:

UI Element (A‑Z)

Description
Email Addresses

Enter one or more email addresses. Separate multiple entries with a semi-colon (;).

Only those recipients who have been configured to receive email can be selected to receive scheduled reports and are listed in Available Recipients when configuring scheduled reports.
Enable secure mail

Select this option if you want the recipient to receive encrypted mail. You must then copy, into the text box below the option, the contents of the certificate that the recipient uses to secure incoming email messages.

Note:

  • The encrypted mail option is supported only for alerts.

  • The encrypted mail option is supported only when the OMi data processing server is installed on a Windows machine.
Schedule for receiving Email notifications

Select the schedule you want to use for receiving emails. For details, see Schedule for receiving notifications in New or Edit Recipient dialog box.
ClosedCommunication Method - SMS Tab

User interface elements are described below:

UI Element (A‑Z)

Description
Provider

Select an SMS service provider from the list:

  • GoSMS-Israel

  • MtnSMS-Global

  • SFR-France

  • Itineris

  • Genie-UK

Note: If your provider does not appear on the default provider list, and the provider uses an email gateway, you can manually add your provider to OMi. For details, see How to Add a Custom Pager or SMS Service Provider.
Schedule for receiving SMS notifications

Select the schedule you want to use for receiving SMS text messages. For details, see Schedule for receiving notifications in New or Edit Recipient dialog box.
SMS numbers

Type one or more SMS access numbers in the box. Separate multiple entries with a semi-colon (;).
ClosedCommunication Method - Pager Tab

User interface elements are described below:

UI Element (A‑Z)

Description
Pager Numbers

Enter one or more pager access numbers. Separate multiple entries with a semi-colon (;).

Note: If your pager is numeric only, when creating an alert scheme in the Alert Wizard, you can only type a numeric user message.
Schedule for receiving pager notifications

Select the schedule you want to use for receiving pager messages. For details, see Schedule for receiving notifications in New or Edit Recipient dialog box.
Type

Select a pager service provider. The following providers are supported:

  • AirTouch

  • Arch

  • MetroCall

  • btpaging

  • PageMart

  • PageNet

  • PageOne

  • SkyTel

  • AmeriPage

  • PageMci

  • Att

  • Nextel

Send Help Center feedback