Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Change Management > Change Management workflows and user tasks > Close a change task

Close a change task

User roles:

Change Manager, Change Coordinator, Change Analyst

After a change task is complete, the person listed in the Assignee field of the task record can close the task.

To close a task, follow these steps:

Click Change Management > Tasks > Task Queue.

The Change Task queue opens.
Choose one of the following task queues from the View list:
- All Open Change Tasks
- Open Change Tasks Assigned to Me
Change Management displays the selected task queue.
Click the task record you want to close to view its details.
Change the task status to Completed or Completed with Problems.
Enter the Actual Start and Actual End dates.
Click Close.
Select the appropriate Closure Code.
Add any relevant comments in the Closure Comments field.
Click Finish. The change task is closed.

Note You can add parts and labor costs tracking to an incident, problem, change, or request or to any associated task of a record. To do this, navigate to the Cost tab, specify the currency, and then specify the date, part number, and quantity for any parts used. Alternatively, specify the date, technician name (used to derive the rate from the operator record), and hours worked for any labor. Service Manager will automatically calculate and roll up costs from any sub tasks into the Total cost field on the Costs tab.

Send Help Center feedback