Use > Change Management > Change Management workflows and user tasks > Unrelate a change to another record

Unrelate a change to another record

Applies to User Roles:

Service Desk Agent, Problem Manager, Change Coordinator

You can relate a change record with another existing or new Incident, Problem, Known Error, Request, or Change record. If the situation changes you can remove the relationship between the change record and the other record.

To unrelate a change record to an existing record, follow these steps:

  1. Click Change Management > Search Changes.
  2. Locate the change record that you want to unrelate to another existing record.
  3. On the Related Records tab, select a linked record.

  4. Click Unlink Record.

  5. Click Yes to confirm the deletion.