Update multiple change requests

You can update more than one change request at a time by using the Mass Update template form or the Complex Update function.

To update multiple change requests by using the Mass Update template form, follow these steps:

1. From your To Do queue, select Change in the Queue list and then select the desired view.
2. Alternatively, you can click Change Management > Search Changes to use the Search to generate a record list. Use search or advanced search to find one or more records.
3. Holding down the Ctrl key as you click on each record to select multiple records in the list that you want to update.
4. From the List menu, select Mass Update.
5. Double-click the field you want to update.
6. Type the value for the field in the text box or use the Fill feature to display a list of potential values for the field.
7. Click Next.
8. Continue updating fields and click Execute when you complete your updates.

To update multiple change records by using the Complex Update function, follow these steps:

1. From your To Do queue, select Change from the Queue list and and then select the desired view.
2. Holding down the Ctrl key as you click on each record to select multiple records in the list that you want to update.
3. From the List menu, select Mass Update.
4. Click Complex Update.
5. Type the RAD code in the Complex Update form.
6. Click Execute.