Prioritize a change request

User Roles: Change Owner

When a change requester creates a change request, a change owner is specified. Once the change request is reviewed for completeness and accuracy, the change owner then needs to prioritize the change request.

To prioritize a change request, follow these steps:

  1. Click Change Management > Search Changes in the System Navigator.
  2. Locate the change record you want to prioritize.

  3. Update the Impact and Urgency values of the change request.

    The change request's Priority value is automatically changed according to the Impact and Urgency values you selected.

  4. Click Save.