Use > Change Management > Change Management workflows and user tasks > Send a notification from a task or change request

Send a notification from a task or change request

Applies to User roles:

Change Coordinator

To send a notification from a task or change request, follow these steps:

  1. Do one of the following to generate a record list:

    • Click Change Management  > Search Changes.
    • Click Change Management  > Search Tasks.
  2. Use search or advanced search to find one or more records.
  3. Click a record to view its detail.
  4. Open the More Actions menu on the change or task form.
  5. Click Notify.
  6. Add one or more recipients to the To text box.

  7. Type a message in the Message area.
  8. Select one of the following notification methods:

    • Mail: Uses the internal Service Manager Mail application (not Email).
    • Email : Uses the Service Manager Email application.
  9. Click Send.