Use > Change Management > Change Management workflows and user tasks > Reopen a change request or task

Reopen a change request or task

Applies to User roles:

Change Coordinator

Sometimes you need to reopen a closed change request or a change task, to move it back to the previous phase.

Caution You cannot reopen a Project Proposal, Standard, Emergency, or Normal change request.

To reopen a change request or task, follow these steps:

  1. Click Change Management > Search Changes or Change Management> Search Tasks.
  2. Select closed from the Status list.
  3. Use search or advanced search to find one or more records.
  4. Click a record to view its detail.
  5. Click the Reopen button.

  6. Edit the record as necessary.
  7. Click Save & Exit.

    The change request or change task changes to the reopened state.