Implement a Normal change

Once a Normal change has entered the Deployment phase, you need to implement the change. Once the change is implemented and all change tasks are closed, you should update the change record with actual implementation information.

To implement a Normal change, follow these steps:

1. Click Change Management > Search Changes.
2. Locate the Normal change through a search.

3. Check that all change tasks that are associated with the Deployment phase are completed.

4. Go to the Tasks tab, and close any open tasks. For details, see Close a change task.

   Caution You will not be able to close the change if it has any open tasks.

5. Complete the following fields:

   • Actual Implementation Start

   • Actual Implementation End

   • Implementation Comments

6. Complete or update other additional fields if needed.
7. Click Save to save the change.

Next, you can click Request CMDB Update or Remediation as needed to move the change to the CMDB Update or Remediation phase, and continue to review and close the change. For details, see Review and close a change.