Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Service Manager Service Portal administration tips and tasks
- Service Manager Service Portal capabilities
- Migrating ESS or SRC to Service Manager Service Portal
- Migrating Propel to Service Manager Service Portal
- Migration from Service Manager Service Portal single node to HA nodes
- Migration from one Service Manager Service Portal single node to another
- Import Service Manager catalog item entitlement to Service Portal
- Service Manager Service Portal Tips
- Service Manager Service Portal Custom Themes
- Changing Service Manager Service Portal Default User Accounts' Passwords
- Encrypt a Password - Service Manager Service Portal User Accounts
- Change the Service Manager Service Portal Master Password
- Change the JWT Signing Key
- Set Service Exchange user roles and organizations
- Perform Service Exchange basic configuration
- Verify Service Exchange configuration
- View and manage Service Exchange content packs and adapters
- Encrypt a password in Service Manager Service Portal
- Back up and restore Service Manager Service Portal PostgreSQL databases
- Remotely connect to the Service Manager Service Portal database
- Change Service Manager Service Portal initial passwords
- Enable query field autofill for catalog item user options
- Adjust the field weight for IDOL search
- Use F5 reverse proxy with Service Portal
- Administrative toolkits
Changing Service Manager Service Portal Default User Accounts' Passwords
Service Manager Service Portal has built-in user accounts. The user accounts are used to authenticate REST API calls and for initial setup and experimentation with the product. For security reasons, we recommend that you change the default passwords associated with these accounts, however, do not change the user names. You can also disable the admin
, orgadmin
, and consumer
user accounts and create your own users with identical roles.
admin
, orgadmin
, consumer
, idmTransportUser
, ooInbounduser
, and sxCatalogTransportUser
. Creating an identical user in LDAP could allow an Service Manager Service Portal user unintended access to the Service Manager Service Portal Management Console or give the LDAP user unintended privileges.Besides changing the passwords for the built-in Service Manager Service Portal user accounts, we recommend that you also change the default password for the root
user on the Service Manager Service Portal host. For details about changing the root
password, refer to the passwd(1)
manpage.
In the following instructions, $PROPEL_HOME
represents the /opt/hp/propel
directory on the Service Manager Service Portal host. You can set this as an environment variable with the following command on the Service Manager Service Portal host:
# export PROPEL_HOME=/opt/hp/propel
Change Passwords for Service Manager Service Portal Management Console User Accounts
The following Service Manager Service Portal user account is used to access administrative applications in the Service Manager Service Portal Management Console.
Username | admin |
Default Password | propel |
Usage | This Administrator account is used to log in to the Service Manager Service Portal Management Console to manage Service Manager Service Portal settings across all of the organizations. |
To Disable |
You should disable this account only after you have set up and verified a user with the Service Manager Service Portal Administrator role in the Service Manager Service Portal Management Console. Edit the
Note: This property not only contains the password, but also the roles that control access to Service Manager Service Portal and if the account is enabled
By default, the unencrypted value of this property is: See Encrypt a Password - Service Manager Service Portal User Accounts for instructions on how to encrypt this value. The encrypted value is preceded by |
To Change Password |
Edit the You must also update and use the same password for every REST API call that uses the password. Note: This property not only contains the password, but also the roles that control access to Service Manager Service Portal and if the account is enabled.
By default, the unencrypted value of this property is: |
Change Passwords for Service Manager Service Portal User Accounts
The following Service Manager Service Portal user accounts are used to access applications in the Service Manager Service Portal.
Username | orgadmin |
Default Password | propel |
Usage | This Organization Administrator account is used to access both the Service Manager Service Portal and Service Manager Service Portal administrative applications for an organization, such as Catalog Connect and Policies. (LDAP does not have to be configured.) This user belongs to the "Service Manager Service Portal consumer internal group" and is a member of the Service Manager Service Portal Consumer organization. (Both the group and the user are provided as samples.) |
To Disable |
You should disable this account only after you have set up and verified a user with the Service Manager Service Portal Organization Administrator role in the Service Manager Service Portal. Edit the
Note: This property not only contains the password, but also the roles that control access to Service Manager Service Portal and if the account is enabled
By default, the unencrypted value of this property is: See Encrypt a Password - Service Manager Service Portal User Accounts for instructions on how to encrypt this value. The encrypted value is preceded by |
To Change Password |
Edit the Note: This property not only contains the password, but also the roles that control access to Service Manager Service Portal and if the account is enabled.
By default, the unencrypted value of this property is: |
Username | consumer |
Default Password | propel |
Usage | This consumer account is used to log in to the Service Manager Service Portal. (LDAP does not have to be configured.) This user belongs to the “Service Manager Service Portal consumer internal group” and is a member of the Service Manager Service Portal Consumer organization. (Both the group and the user are provided as samples. |
To Disable |
You should disable this account only after you have set up and verified a user with the Service Manager Service Portal Consumer role in the Service Manager Service Portal. Edit the
Note: This property not only contains the password, but also the roles that control access to Service Manager Service Portal and if the account is enabled
By default, the unencrypted value of this property is:
See Encrypt a Password - Service Manager Service Portal User Accounts for instructions on how to encrypt this value. The encrypted value is preceded by |
To Change Password |
Edit the Note: This property not only contains the password, but also the roles that control access to Service Manager Service Portal and if the account is enabled.
By default, the unencrypted value of this property is:
|