Service Manager Service Portal capabilities

Service Manager Service Manager Service Portal is based on the Propel technology. For you to better understand what capabilities are included in Service Manager Service Portal, the following table lists the Service Manager Service Portal capabilities leveraging the Propel technology.

Capability Service Manager Service Portal Propel technology
Shop (catalog features) – single fulfillment Yes Yes
Support tickets including support catalog – single fulfillment Yes Yes
Fulfillment connection – single instance Yes Yes
Fulfillment connection modification by using adapter SDK – single instance Yes Yes
Knowledge base for Portal – single data provider Yes Yes
Search across shopping, support, and knowledge Yes Yes
Portal customization using widgets (URL, HTML 5, JavaScript) Yes Yes
Jumpstart SDK to create custom Portal Apps Yes Yes
Shop (catalog features) – multiple fulfillments No Yes
Support tickets including support catalog – multiple fulfillments No Yes
Service Manager Service Portal and 3rd party fulfillment connections – multiple instances No Yes
Service Portal and 3rd party fulfillment connection modification using adapter SDK – multiple instances No Yes
Knowledge base - multiple data providers No Yes
SDK to create custom fulfillment adapters No Yes

Tip Service Manager Service Portal leverages the Propel technology that contains a Jumpstart development toolkit for adding your own applications. For more information, see the Propel Jumpstart documentation and training materials available on the Marketplace website: https://marketplace.microfocus.com.