Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Service Manager Service Portal administration tips and tasks
- Service Manager Service Portal capabilities
- Migrating ESS or SRC to Service Manager Service Portal
- Migrating Propel to Service Manager Service Portal
- Migration from Service Manager Service Portal single node to HA nodes
- Migration from one Service Manager Service Portal single node to another
- Import Service Manager catalog item entitlement to Service Portal
- Service Manager Service Portal Tips
- Service Manager Service Portal Custom Themes
- Changing Service Manager Service Portal Default User Accounts' Passwords
- Encrypt a Password - Service Manager Service Portal User Accounts
- Change the Service Manager Service Portal Master Password
- Change the JWT Signing Key
- Set Service Exchange user roles and organizations
- Perform Service Exchange basic configuration
- Verify Service Exchange configuration
- View and manage Service Exchange content packs and adapters
- Encrypt a password in Service Manager Service Portal
- Back up and restore Service Manager Service Portal PostgreSQL databases
- Remotely connect to the Service Manager Service Portal database
- Change Service Manager Service Portal initial passwords
- Enable query field autofill for catalog item user options
- Adjust the field weight for IDOL search
- Use F5 reverse proxy with Service Portal
- Administrative toolkits
Migration from one Service Manager Service Portal single node to another
Note The instructions provided in this section apply to Service Manager Service Portal 9.52 HF3, 9.60 or later versions.
Service Manager Service Portal provides a migration tool that enables you to migrate a Service Manager Service Portal instance to another Service Manager Service Portal node.
The migration tool is a set of Ansible scripts that migrates data and configurations across different hosts.
Important You must install Service Manager Service Portal instances on both source and target hosts before the migration. Make sure the Service Manager Service Portal instances have the same version.
Migration overview
Tip You can perform the migration again if it fails.
The migration scripts automatically perform the following migration steps:
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Stop the Service Manager Service Portal services. The Service Manager Service Portal services on both the source host and the target host are stopped.
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Perform the pre-migration steps.
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Export the data and configuration from the source Service Manager Service Portal host.
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Import the data and configuration to the target Service Manager Service Portal host.
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Start the Service Manager Service Portal services on the target Service Manager Service Portal host.
Prerequisites
Ansible 2.2.0.0 must be installed on the source Service Manager Service Portal host before you can begin executing the steps in this section to migrate your single Service Manager Service Portal system.
Note The "propel" user must have the sudo privilege.
The initial steps for Service Manager Service Portal migration
If you are running Service Manager Service Portal, follow these steps.
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If you are running version 9.60, go to the migrator directory by running the following command:
# cd /opt/hp/propel/migrator
Note This directory already exists in version 9.60. If you are running version 9.52 HF3, you need to manually create the
/opt/hp/propel/migratordirectory and extract the zip file shipped with this document into this directory. -
Use "propel" to log in to the source Service Manager Service Portal host, run commands below to set up SSH keys used to access the source and target hosts.
# ssh-keygen -t rsa -f ~/.ssh/id_rsa # ssh-copy-id propel@source_propel_hostname # ssh-copy-id propel@target_propel_hostname
Set up the Ansible inventory
Note Postgres ‘old_vip‘, ‘new_vip‘ and ports ‘old_vip_port‘, ‘new_vip_port‘ will be omitted as there is no VIP replacement needed, so there is no need to change the values of them.
# cd /opt/hp/propel/migrator # cp inventory.ini.example inventory.ini # vi inventory.ini
Example migrator inventory is as follows:
[source]
$source_propel_hostname
[target]
$target_propel_hostname
[target:vars]
hosts_replacement='[ {"old":"$source_propel_hostname", "new":"$target_propel_hostname"} ]'
Run migration shell
# ./run-migrate.sh | tee migrate.log
