Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Service Manager Service Portal administration
- Service Manager Service Portal admin UI help
- Service Manager Service Portal administration tips and tasks
- Service Manager Service Portal capabilities
- Migrating ESS or SRC to Service Manager Service Portal
- Migrating Propel to Service Manager Service Portal
- Migration from Service Manager Service Portal single node to HA nodes
- Migration from one Service Manager Service Portal single node to another
- Import Service Manager catalog item entitlement to Service Portal
- Service Manager Service Portal Tips
- Service Manager Service Portal Custom Themes
- Changing Service Manager Service Portal Default User Accounts' Passwords
- Encrypt a Password - Service Manager Service Portal User Accounts
- Change the Service Manager Service Portal Master Password
- Change the JWT Signing Key
- Set Service Exchange user roles and organizations
- Perform Service Exchange basic configuration
- Verify Service Exchange configuration
- View and manage Service Exchange content packs and adapters
- Encrypt a password in Service Manager Service Portal
- Back up and restore Service Manager Service Portal PostgreSQL databases
- Remotely connect to the Service Manager Service Portal database
- Change Service Manager Service Portal initial passwords
- Enable query field autofill for catalog item user options
- Adjust the field weight for IDOL search
- Use F5 reverse proxy with Service Portal
- Administrative toolkits
Service Manager Service Portal administration tips and tasks
This section provides information about administration information and miscellaneous tips for Service Manager Service Portal.
Audience
The person who administers Service Manager Service Portal should have knowledge of or work with someone who has knowledge of the following:
- Configuring SSL certificates
- Executing Linux operating system commands with the Bash shell
Additional Information
Refer to the following documents for more information about Service Manager Service Portal:
- Support Matrix:Service Manager Support Matrix
- Installation and configuration: Install > Install and set up Service Portal
This section includes the following topics:
Service Manager Service Portal capabilities
Migrating ESS or SRC to Service Manager Service Portal
Migrating Propel to Service Manager Service Portal
Migration from Service Manager Service Portal single node to HA nodes
Migration from one Service Manager Service Portal single node to another
Import Service Manager catalog item entitlement to Service Portal
Service Manager Service Portal Tips
Service Manager Service Portal Custom Themes
Changing Service Manager Service Portal Default User Accounts' Passwords
Encrypt a Password - Service Manager Service Portal User Accounts
Change the Service Manager Service Portal Master Password
Set Service Exchange user roles and organizations
Perform Service Exchange basic configuration
Verify Service Exchange configuration
View and manage Service Exchange content packs and adapters
Encrypt a password in Service Manager Service Portal
Back up and restore Service Manager Service Portal PostgreSQL databases
Remotely connect to the Service Manager Service Portal database
Change Service Manager Service Portal initial passwords
Enable query field autofill for catalog item user options
Adjust the field weight for IDOL search