Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Queries
- Simple query expressions
- Complex query expressions
- Create a query using not in statements
- Create a query using an or statement or an and statement
- Use like queries to search for a string of characters
- Create a query using array fields
- Create a query using more than one field
- Perform IR Expert queries
- Use the equal to relational operator
- Use the greater than relational operator
- Use the less than relational operator
- Use the like relational operator
- Use the not symbol with logical or relational operators
- Use the starts with relational operator
- Create a query using a simple query expression
- Create a query using isin in statements
- Use the index function in a query
- Use the lng function in a query
- Use the tod function in a greater than or less than query
- Retrieving records by using the record list method
- Retrieving records by using the Query window method
- Stored queries
- Cross-table join query improvements
Simple query expressions
Service Manager offers several methods to perform queries. Simple queries using the Query Window method are most useful in the following situations:
- On forms where a record list query cannot be performed.
- When performing range queries.
- When a field exists in the database dictionary record of the file, but is not displayed on the form.
- When the input field on the form is not long enough to contain the number of characters needed for the value you want to query.
Note: The Query Window Application form, named query.window, is used in Database Manager, Incident Management, and Configuration Management. In addition to the query string, you can optionally specify sort fields to further filter your results. You must have the query.window capability word enabled in your operator record to open the Query Window.
Related topics
Retrieving records using the Query window method
Retrieving records using the Query window method
Retrieving records using the Query window method
Complex query expressions
Logical operators
Relational operators
Wildcard characters
Create a query using a simple query expression
Perform IR Expert queries
Use like queries to search for a string of characters
