Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Queries
- Simple query expressions
- Complex query expressions
- Create a query using not in statements
- Create a query using an or statement or an and statement
- Use like queries to search for a string of characters
- Create a query using array fields
- Create a query using more than one field
- Perform IR Expert queries
- Use the equal to relational operator
- Use the greater than relational operator
- Use the less than relational operator
- Use the like relational operator
- Use the not symbol with logical or relational operators
- Use the starts with relational operator
- Create a query using a simple query expression
- Create a query using isin in statements
- Use the index function in a query
- Use the lng function in a query
- Use the tod function in a greater than or less than query
- Retrieving records by using the record list method
- Retrieving records by using the Query window method
- Stored queries
- Cross-table join query improvements
Perform IR Expert queries
Applies to User Roles:
System Administrator
You can perform an intelligent query using an information retrieval engine called the IR Expert utility. With this utility, you can accurately define queries for a list of helpful topics filtered from your search criteria.
To perform an IR Expert query on the probsummary table:
- Click Tailoring > Database Manager.
- Type
=probsummary
in the Form field, and then click Search. - On the incident search form, click Text Search.
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In the Search Text area, type your search word(s).
Note: Be sure to insert a comma (,) or white space between your search words if you want to search for any of them. For example, type "computer, reboot" or "computer reboot".
- Specify a search type:
All of these words - search for records that contain all of your search words.
For example, if you entered "web browser hangs" in the Search Text field on the incident search form, selecting this option will only search for incident records whose Description or Title field contains "web browser hangs".
Any of these words - search for records that contain any of your search words.
For example, if you entered "web browser hangs" in the Search Text field on the incident search form, selecting this option will search for incident records whose Description or Title field contains "web", or "browser" or "hangs".
Search only these words - search for your search words only;
- Also search related words (slower) - search for your search words and also their related words.
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Click Search.
Service Manager displays the search results.
Related topics
IR Expert
Record retrieval
Retrieving records by using the record list method
Retrieving records using the Query window method
More Actions menu
Open a record using Database Manager