Words and Phrases
Use > Configuration Management > Configuration Management workflows and user tasks > Service life cycle management > Requesting services
Requesting services
The Service Catalog self-service interface serves as a single point of entry to request any service provided by IT. Subscribers utilize the following features when using the request interface.
| Feature | Description |
|---|---|
| Subscriptions | Service subscriptions track the relationship between IT customers and the services they use. |
| Choosing a subscription mode | ITSMA Service Management offers two modes of support for requesting service subscriptions: Service Catalog requesting and direct request with Change Management fulfillment. |
| Define a department requestor for subscriptions | You can define and manage the list of users that are allowed to request services for the department subscribed to the service. |
| Service Catalogs | Users can browse for services in the Service Catalog. |
| Make a request for multiple recipients | You can request a service for a department. |
| Request a service catalog item or bundle | You can request a service for an individual. |