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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Service life cycle management

Use > Configuration Management > Configuration Management workflows and user tasks > Service life cycle management > Cancel a subscription

Cancel a subscription

Applies to User Roles:

Self-Service

User

You can cancel a subscription to a service you no longer need from the Self-Service home page.

Note This procedure assumes that your system manages subscriptions from Change Management. If you do not see the options described in this procedure, then your system manages subscriptions from Service Catalog.

To cancel a subscription, follow these steps:

Click Subscriptions > For My Use on the Self-Service home page. A list of your subscriptions opens.
Select a name to view the subscription details for the service you want to cancel.
Click Unsubscribe.
Type a reason for unsubscribing to this subscription.
Click OK. You return to the list of all your subscriptions. The status of the subscription is now set to Cancelation Requested.
Click the name of the subscription you canceled to view a detail of the status, history, and the comments you added.
Click Back to return to the list of your subscriptions.

Click here to show or hide links to related topics.

Related concepts

Service life cycle management
Business service groups
Defining the change category to use when adding or canceling subscriptions
Example: Search for a record

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