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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Service life cycle management

Use > Configuration Management > Configuration Management workflows and user tasks > Service life cycle management > Administer subscriptions

Administer subscriptions

Applies to User Roles:

Configuration Administrator

System Administrator

You can manage the subscriptions of other users to define what services are available to individual users and department requesters. You can also view all the personal and department subscriptions to a particular record.

To administer subscriptions, follow these steps:

Click Configuration Management > Resources > Subscriptions.
Use search or advanced search to find one or more records.
Select the record with subscriptions you want to manage.
Each subscription contains the following information:
- Subscription ID (cannot edit)
- CI
- Status
- Subscriber
- Subscriber Type
- History (cannot edit)
- Related Changes (view change record)
- Service SLA
Add or modify the subscription fields as needed.
When you complete your changes, click Next to select another record. You are prompted to save your changes.
Click Save to save your changes and exit the record.

Caution If you click Back, you exit the record without saving your changes.

Click here to show or hide links to related topics.

Related concepts

Service life cycle management
Business service group attributes
Business service groups
Defining the change category to use when adding or canceling subscriptions
Subscriptions and service level agreements
Example: Search for a record

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