Subscriptions

Service subscriptions track the relationships between IT customers and the services they use. A service subscriber, either an individual user or an entire department, can request subscriptions to various services listed in Service Catalog. A subscriber’s list of subscriptions may reference access to shared services and individually assigned CIs. Subscriptions can include SLAs, history, custom options, and pending change requests.

ITSMA Service Management offers two modes of support for requesting service subscriptions: requests by using Service Catalog and direct requests by using Change Management fulfillment.