Words and Phrases
Use > Configuration Management > Configuration Management workflows and user tasks > Service life cycle management > Service support
Service support
ITSMA Service Management enables service support with features that help you assess risk and plan changes according to service impacts.
| Feature | Description |
|---|---|
| Affected Item field in Incident Management | Incident records include a link to the Contact’s affected service. Based on the contact, a list of contact subscribed services are presented to the operator for more accurate collection of incident information. |
| Affected CI field in Service Desk | Interaction records include a link to the Contact’s affected service. Based on the contact, a list of contact subscribed services are presented to the operator for more accurate collection of interaction information. |
| Viewing subscriptions on the contacts and department records | You can drill into the details for the subscription by double-clicking on it in the Windows client or clicking the link in the Web client. |
| View the subscribers for a subscription | Operators managing a CI have access to the list of all subscribers enabled to access the CI, both through individual and departmental subscriptions. |
| Notifying service subscribers of a planned outage | You can send an email notification of the planned outage to all the individuals and members of any departments that are subscribed to the service. |