Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Configuration Management > Configuration Management workflows and user tasks > Configuration items > Baselines > Create a baseline

Create a baseline

Applies to User Roles:

System Administrator

You can create a baseline record to manage the expected state of multiple related CIs. Typically, a baseline record contains attributes that CIs share in common.

To create a baseline record, follow these steps:

Click Configuration Management > Resources > Baseline. The Search Baseline Records form opens.
Click New. The Add New Baseline wizard opens.
Follow the onscreen instructions to create the baseline, and then click Save. ITSMA Service Management creates a baseline record in the Analysis state.

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