Configuration items
In Configuration Management, a company's assets are referred to as Configuration Items (CIs) and comprise items of value to the company, such as software, hardware, or furnishings. Configuration Management identifies, defines, and tracks organizational CIs by creating and managing records for those items. ITSMA Service Management CI records are stored in the device table and are therefore tracked through a device record in the Configuration Management application.
CIs can vary in complexity, size, and type. For example, objects or processes within the Service Desk infrastructure are recorded in the database as Configuration Items (CIs). A CI can include an entire system with all hardware, software, and documentation, a single software application, a software license, a hardware device, or office furnishings.
Click here to show or hide links to related topics.