Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Manager Reports > Set home page preferences

Set home page preferences

ITSMA Service Management enables you to configure your personalized and role based homepage. If an administrator has configured one of the pre-configured Dashboard and To Do Queue home pages for you, it will be the first screen that is displayed when you log in to the Service Management web client.

To set your preferences, click Miscellaneous > My Preferences, and then specify your settings.

This Preferences dialog enables you to customize the following items.

Preference	Description	Default setting
Home Page	Specifies the home page as Dashboard or the To Do Queue, which you see when logging in to Service Management.	To Do Queue
Queue	Specifies your To Do Queue.	To Do
View	Specifies your view in To Do Queue. If you change and save the view in To Do Queue, the view here changes automatically.	N/A
Language	Specifies the primary language.	English
Time Zone	Specifies the time zone information.	N/A
Dashboard	Specifies your dashboard.	N/A
Date Format	Specifies the date format information.	`mm/dd/yy`
First Day of Week	Specifies the first day of week.	N/A
Preferred Notebook Style	Specifies the notebook style as tab or group.	N/A

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