Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Manager Reports > Service Manager Reports user roles

Service Manager Reports user roles

The Service Management Reports module has the following user roles, , each of which has different rights for reports.

		View	Update/Delete	Create	Set Audience	Set Owner
Report Viewer	As an owner	N/A	N/A	N/A	N/A	N/A
Report Viewer	As an audience	Yes	No	N/A	No	No
Report Designer	As an owner	Yes	Yes	Yes	No	No
Report Designer	As an audience	Yes	Yes1You need to have the update privilege when the owner shares the report with you.	N/A	No	No
Report Manager	As an owner	Yes	Yes	Yes	Yes2You can only set the audience to all the audience type except everyone.	No
	As an audience	Yes	Yes3You need to have the update privilege when the owner shares the report with you.	N/A	No	No
	Not as an audience	No	No	N/A	No	No
Report Administrator	As an owner	Yes	Yes	Yes	Yes	Yes
	As an audience	Yes	Yes	N/A	Yes	Yes
	Not as an audience	Yes	Yes	N/A	Yes	Yes

Note Only the report administrator can share a report or dashboard with everyone. If a report or dashboard is shared with everyone, then only the owner or report administrator can update this report or dashboard.

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