Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Example - Specific Child CI Group Rule
The following rule calculates KPI status based on the Availability KPI of a specific child CI (RTSM ID = "96c2df2b544683c7f79bb382d1d7b3a9").
If the child CI's Availability KPI value is 100, the calculated KPI's status is set to OK. All other values set the KPI's status to Critical.
Status is set only if the child CI exists, has the Availability KPI, and its Availability KPI has value.
public void calculateKPI(CI ci, KPI kpi) { /** * Get the Availability KPI for the child CI "tx_10 from virtual_host_3". * The RTSM ID of "tx_10 from virtual_host_3" is "96c2df2b544683c7f79bb382d1d7b3a9". * * Note: Within the UI, the following line can be written as * KPI childKPI = "tx_10 from virtual_host_3"."Availability" */ KPI childKPI = ci.getChildKpiByChildId(KpiType.Availability, "96c2df2b544683c7f79bb382d1d7b3a9"); // Check if childKPI is not null. It is null if no child CI with this RTSM ID exists, or if this CI does not have the Availability KPI. if (childKPI != null) { // Check if the child KPI has a value. if (childKPI.valueExist) { if (childKPI.value == 100.0) { kpi.status = Status.OK } else { kpi.status = Status.CRITICAL } } } }
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