The Event Browser shows you to which user and group an event is assigned for investigation and resolution. If the event is not yet assigned, you can assign it from the General tab in the Event Details pane.
You can restrict user access to events on the basis of event categories. For example, some users can be restricted to view and work on events belonging to the category Database only. Other users are given access to events that belong to the category System only.
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Event Categories
Event categories are logical groups of events with some similarities (for example, belonging to the same problem area). Event categories help simplify the process of deciding to which user or user group an event type should be assigned for investigation.
The Event Browser displays the category to which a selected event belongs (for example, Storage, Database (DB), System, or WebApp (Web Application)).
Note To display the contents of the Event Browser according to event category, include Category as an Event Browser column option and then select the Category column header to sort alphabetically.
Assignment of Events to Users
You can also configure rules to automatically assign incoming events to available user groups. Automatic assigning of events to user groups responsible for solving these events significantly improves the efficiency of event management. Each event is assigned to an appropriate user group as soon as it is received. All operators in a user group are permitted to work on those events assigned to that user group. For detailed information, see User Group Assignments.
Note To display the contents of the Event Browser according to the user assigned to the event, select the User or Group column header. To define users and user groups, choose the following menu option:
Administration > Users > Users, Groups, and Roles
Alternatively, click Users, Groups, and Roles.
Tasks
How to Assign an Event to a User or User Group
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Open the Event Browser to display the list of known events:
Workspaces > Operations Console > <select a perspective>
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From the Event Browser pane, select the event that you want to assign to a user.
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Open the Event Assignment dialog box in one of the following ways:
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In the Event Browser pane, click the Assign To
button. -
Right-click the event and select Assign To from the context menu.
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In the Assigned Group box, use the menu to select the user group to which you want to assign the selected event (for example, Database Experts or Application Server Operators).
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In the Assigned User box, use the menu to select the user to whom you want to assign the selected event.
The users displayed in the menu are filtered according to the user group selected in the previous step.
Note Alternatively, in the General tab of the Event Details pane, select the user and group from the Assigned Group and the Assigned User boxes and click the
Save
button. -
Click OK.