Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Operations Manager i10.62

Administer > Event Processing > User Group Assignments

User Group Assignments

This section describes how to automatically assign incoming events to available user groups. Automatic assignment of events to user groups responsible for solving these events significantly improves the efficiency of event management. Each event is assigned to an appropriate group as soon as it is received. All operators in a user group are permitted to work on events assigned to the group.

The information provided aims to help you understand how to configure automatic event assignment to user groups.

User groups are mapped to incoming events in accordance with the Event User Group Mapping Rules. The user group of the first rule with a matching filter or filter and view combination is applied to an event. Any following rules are ignored.

For information on managing permissions, see Users, Groups, and Roles.

Tasks

How to map events to user groups

In the Event Assignments pane, click the New Item button to open the Create New Event Assignment Rule dialog box or the Edit Item button to open the Edit Event Assignment Rule dialog box.

User groups are mapped to incoming events in accordance with the Event User Group Mapping Rules.

For an event to match a rule and be assigned a user group, it must match a rule filter. If a view is also specified, the event must be related to a CI contained in the specified view. All following rules are ignored.

Tip User group assignment rules can be combined with view-based authorization to assign events automatically and restrict access to events related to preselected CIs. For details, see Filtering by Views and View-Based Authorization.
Select an existing filter from the Filter list or create an event filter to identify the events that are to be assigned to the user group specified by this event user group mapping rule. For details about creating filters, see Event Filters.

Note The filter dialog box displayed for Event Assignments is customized for this task. For example, the Assigned To: pane is not displayed as it is not relevant.
Optional. Select a view, if you want to specify a rule that requires the event to be related to a CI contained in the specified view.
Select an existing user group from the User Group list for events to be assigned to.

Note It can take up to one minute before newly created users are visible.
Optional. Add a description for this event user group mapping rule.
Click OK to apply your mapping and close the Create New/Edit Event Assignment Rule dialog box.

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