Administer > Event Processing > User Group Assignments

User Group Assignments

This section describes how to automatically assign incoming events to available user groups. Automatic assignment of events to user groups responsible for solving these events significantly improves the efficiency of event management. Each event is assigned to an appropriate group as soon as it is received. All operators in a user group are permitted to work on events assigned to the group.

The information provided aims to help you understand how to configure automatic event assignment to user groups.

User groups are mapped to incoming events in accordance with the Event User Group Mapping Rules. The user group of the first rule with a matching filter or filter and view combination is applied to an event. Any following rules are ignored.

For information on managing permissions, see Users, Groups, and Roles.