Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Configuration Management > Configuration Management workflows and user tasks > Create a new configuration item (CI) type

Applies to User Roles:

CMS and Tools Administrator

Create a new configuration item (CI) type

When a Change Coordinator creates a task that requests an update to the Configuration Management System (CMS) data model, the Configuration Manager reviews the task to verify that the change is required. If the Configuration Manager determines that the CMS data model must be updated to add a new configuration item (CI) type, the Tools Administrator creates the new CI type in HPE Service Manager.

To create a new CI type, follow these steps:

Find the change task that requests the creation of a new CI type in your To Do Queue, and then double-click the record to open it. If you do not see the task in your To Do Queue, click Change Management > Search Tasks. Use search or advanced search to find one or more records.
Review the task instructions regarding the new CI type.
Create the new CI type. To do this, follow these steps:
1. Click Configuration Management >Administration > Add New CI Type.
2. After the wizard opens, follow the onscreen instructions.
After the CI type is created, return to the task record and update it with the following information:
- CI data
- Actual Start date
- Actual End date
Close the task. To do this, follow these steps:
1. Click Close.
2. Select a Closure Code and then type a comment in the Closure Comment field.
3. Click Finish. Service Manager sets the task state to Closed.
Determine whether the Configuration Management policies require an update:
- If an update to the Configuration Management policies is required, update the policies or contact the Tools Administrator to request implementation.
- If no update to the Configuration Management policies is required, no further action is required.

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