Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Configuration Management > Configuration Management workflows and user tasks > View the audit history of a configuration item

View the audit history of a configuration item

In addition to recording activity updates, the Configuration Management module also provides field-level audit history for updates to a configuration item (CI). An audit log entry is created when a field value is updated.

Note Audit log entries are created for a CI record only when:

the CI type joindef is joinnode or joinbizservice
updates are made to the fields that are defined in auditspecs table joinnode or joinbizservice.

To view the audit history of a configuration item, follow these steps:

Click Configuration Management > Resources > Search CIs.
Perform a search to locate the CI.
In the CI record, click More > Audit History.

If the CI has a list of audit log entries, the list of entries is displayed. If only one entry, the entry is displayed.

If the CI has no audit history, a message is displayed.
Click one entry from the list to open it.

Each audit log entry provides the following information:
- File: The dbdict that was audited.
- Unq A: By default, the record ID is displayed.
- Unq B: By default, this field is empty.
- Unq C: By default, this field is empty.
- Unq D: By default, this field is empty.
- Date: The date when the audit log entry was created
- Oper: The ID of the operator who modified the source record, causing (through some actions) the audit log entry to be created
- Field: The name of the field that was modified.
- Old: The old value/array of the field
- New: The new value/array of the field
Note To define what information to display in audit log entries, modify auditspecs table with filename joinnode or joinbizservice in database manager utility. For details, see Define an audit specifications entry
Click Show Detail to view more details.

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