Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Configuration Management > Configuration Management workflows and user tasks > View component reliability

View component reliability

Applies to User Roles:

System Administrator

Reliability is a measure of how long a service or component can perform its function without interruption. The Component Reliability functionality in the Configuration Management module automatically calculates the reliability of a service or component, and presents the information in a monthly report.

To view the reliability of a service or component, follow these steps:

Click Configuration Management > Reports > Component Reliability. By default, the SLT report for last month opens.
Specify CI Name, Year and Month as needed. If you do not have the exact CI name, click the Fill Field CI Name icon to search for the CI name by specifying search criteria such as location, building and part number.

The RAG (Red, Amber, and Green) status indicator on the right of the service or component shows at a glance whether the SLTs for the selected month / year have been achieved for each item. To supplement the SLT / RAG information, Mean Time Between Failures (MTBF) and Total Outages information is also displayed (where available).
Select a record link to see more details about the SLT information.
Click Back to exit the report.

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