Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Configuration Management > Configuration Management workflows and user tasks > View the availability plan of a business service

View the availability plan of a business service

Applies to User Roles:

Configuration Administrator

The availability requirements for any service are documented in the Service Level Agreement and agreed by the IT Service provider and the customer. An Availability Plan is a document which outlines the calculated forecast needs for a service to be able to meet those needs for the next business year. Its primary purpose is to define and document a plan to fulfill the forecasted requirements.

To view the availability plan of a business service, follow these steps:

Click Configuration Management > Reports > Availability Plans.

A list of services which contain availability plans is displayed.
In the record list toolbar, specify CI Name and Status to narrow down the results, if needed.

Tip If you do not have the exact CI name, click the Fill Field CI Name icon to search for the CI name by specifying search criteria such as location, building and part number.
Select a service from the list to open the service record.
Open the Related Documents section.
Click the availability plan document link to view the document.

Tip To attach an availability plan to a service record, create a knowledge document of the Reference document type and Availability Plan subtype, and associate the availability plan document with the business service by using the Associated Service field. Once the availability plan document is published externally or internally, the document is then automatically linked to the service record under the Related Documents section.

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