Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Configuration Management > Configuration Management workflows and user tasks > Delete a configuration item (CI) type

Delete a configuration item (CI) type

Applies to User Roles:

System Administrator

When a Change Coordinator creates a task that requests an update to the Configuration Management System (CMS) data model, the Configuration Manager reviews the task to make sure that the change is required. If the Configuration Manager determines that the CMS data model must be updated to delete an existing configuration item (CI) type, it is the task of the System Administrator to delete the CI type in HPE Service Manager.

To delete a CI type, follow these steps:

Find the task that requests deletion of an existing CI type in your To Do Queue, and then double-click the record to open it. If you do not see the task in your To Do Queue, click Change Management > Search Tasks. Use search or advanced search to find one or more records.
Review the task instructions regarding deletion of the existing CI type.
Click Configuration Management > Resources > CI Types.
Click Search to view a list of existing CI types.
Click the CI type you want to delete and view it in the Manage CI Types form.
Click Delete.
Click Yes to confirm the deletion.

By default, Service Manager will also delete items associated with the CI type (View Format, Format Control, and so on).
Deselect the items that you do not want to delete, and click Confirm to delete the CI type.
After the CI type is deleted, return to the task record and update it with the following information:
- CI data
- Actual start date
- Actual end date
Close the task. To do this, follow these steps:
1. Click Close.
2. Select Closure Code and then type a Closure Comment.
3. Click Finish. Service Manager sets the task state to Closed.
Determine whether the Configuration Management policies require an update:
- If an update to the Configuration Management policies is required, contact the CMS or Tools Administrator to request implementation.
- If no update to the Configuration Management policies is required, no further action is required.

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