Evaluate the need for a Configuration Management System (CMS) data model update

Individuals and organizational groups submit requests to create or to modify configurations as part of a variety of management processes, including User Interaction Management, Incident Management, Problem Management, and Release Management. You can also request the creationor modification of configurations based on the results of the periodic review of the Configuration Management plan. It is the Change Coordinator's role to request an update to the Configuration Management System (CMS) data model by creating a change task after there has been a successful test implementation of the change in the production environment.

The Configuration Manager evaluates any task that requests a change to the CMS data model before the manager releases the task for implementation. For example, the introduction of a new configuration item (CI) into the IT infrastructure would require a request for change and a review of that request prior to implementation of the change.

Be sure to verify that no existing CI type meets the needs of the change and that the proposed data model change does not conflict with other parts of the model.

To evaluate the need for a CMS data model update, follow these steps:

1. From your To Do Queue, click Change Task in the Queue list, and then click All Open Tasks in the View list.
2. Find the task requesting an update to the CMS data model, and double-click the record to open it. Use search or advanced search to find one or more records.
3. Review the task to verify whether an update to the CMS data model is required:
   • If an update is required, notify the System Administrator or CMS Administrator that the task is ready for implementation.
   • If no update is required, reject the task.
4.   Determine whether the Configuration Management policies require an update.
   • If an update to the Configuration Management policies is required, contact the Configuration Administrator to request implementation.
   • If no update to the Configuration Management policies is required, no further action is required.