Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Change Management user roles
The Change Management module has the following user roles:
Change Analyst
The Change Analyst user role has the following responsibilities:
- May be involved in the change assessment and planning phase to deliver input to the Change Coordinator when assessing the change impact
- Verifies that tasks are correctly assigned and rejects tasks if needed
- Builds, tests, and implement changes based on the change plan
- Executes the backup plan if required
To execute this role, the Change Analyst has following tasks available:
Note For an overview of how these tasks fit in the Change Management workflow, see Change Management workflows and user tasks.
Change Coordinator
The Change Coordinator user role has the following responsibilities:
- Register changes
- Review the changes received and validate the change after filtering
- Complete registration of changes by applying the correct change model and providing the change details
- Coordinate the assessment phase of the change, and create change planning based upon the assessment information
- After approval, coordinate the change implementation according to the planning created earlier
- Assign tasks to the Change Analysts and perform action based on the outcome of the change implementation
- After implementation, evaluate the change handling and close the change
To execute this role, the Change Coordinator has following tasks available:
Note For an overview of how these tasks fit in the Change Management workflow, see Change Management workflows and user tasks.
Change Manager
The Change Manager user role has the following responsibilities:
- Review all changes after the assessment and planning phase and address the right Change Approvers
- Organize Change Advisory Board meeting if necessary
- Update the change after approval is given
- Periodically review changes in a Post Implementation Review and determine and execute follow-up actions
- Coordinate all activities in case the emergency change handling procedure is triggered
To execute this role, the Change Manager has following tasks available:
Note For an overview of how these tasks fit in the Change Management workflow, see Change Management workflows and user tasks.
Change Approver
The Change Approver user role has the following responsibilities:
Approve or deny Change when requested. This can be either electronically by using the service management tool or by using a Change Advisory Board (CAB) or Emergency-Change Advisory Board (E-CAB) meeting.
To execute this role, the Change Approver has following tasks available:
Note For an overview of how these tasks fit in the Change Management workflow, see Change Management workflows and user tasks.
Release Packaging and Build Manager
The Release Packaging and Build Manager user role has the following responsibilities:
Change Analyst who transfers the new release from development to test environment or from test to production environment.This role cannot be fulfilled by the Change Analyst who has built the new release.
To execute this role, the Release Packaging and Build Manager has following tasks available:
Note For an overview of how these tasks fit in the Change Management workflow, see Change Management workflows and user tasks.
| ITIL workflow | Tasks |
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| Change logging (ST 2.1) |
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| Change review (ST 2.2) |
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| Change assessment and planning (ST 2.3) |
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| Change approval (ST 2.4) |
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| Coordinate change implementation (ST 2.5) |
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| Change evaluation and closure (ST 2.6) |
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| Emergency change handling (ST 2.7) |
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| Change Management tasks |
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E-CAB
The E-CAB user role has the following responsibilities:
Selection of Change Approvers who need to provide approval in case of an Emergency Change.
To execute this role, the E-CAB has following tasks available:
Note For an overview of how these tasks fit in the Change Management workflow, see Change Management workflows and user tasks.
Related topics
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