Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Configuration Management > Configuration Management workflows and user tasks > Configuration item actual states

Configuration item actual states

By default, ITSMA Service Management only stores and displays the expected or managed state of CIs. The information Service Management displays in the Configuration Management form is essentially the definitive list of attributes that the CI should have. However, the actual state of the CI may differ from the expected state.

To view the actual state of the CI, you must first create an integration to an HPE Universal CMDB server. The HPE Universal CMDB server periodically discovers the actual state of CIs and records the actual state in the Configuration Management database. Service Management accesses the actual state information by using a Web services connection. Service Management sends the CI ID to the HPE Universal CMDB server and receives a full list of the attributes for that CI. Service Management displays the CI attributes in the Actual State section of the Configuration Management form.

If a Service Management CI does not have a matching CI in the HPE Universal CMDB server, then Service Management does not display the Actual State section. For example, you may track office furnishing CIs in Service Management that cannot be discovered and tracked in the HPE Universal CMDB.

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