Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Configuration Management > Configuration Management workflows and user tasks > Create a new configuration item (CI)

Create a new configuration item (CI)

Applies to User Roles:

Configuration Administrator

After you validate a configuration creation change task and confirm that configuration item (CI) types and models already exist in ITSMA Service Management for the new configuration, you can create the new CIs that make up the new configuration.

Note

If your system is integrated with HPE Universal CMDB, HPE Universal CMDB sends CI records to Service Management and attempts to match them to existing records. Your Service Management system can be configured to automatically create a new CI record whenever HPE Universal CMDB cannot match the actual state of a CI to the values of an existing CI record. If this integration is active, you will see an Actual State section in the Service Management CI record.
You cannot use this method to create Baseline CI Groups but you can use the Add New Baseline wizard instead. To access the wizard, click Configuration Management > Resources > Baseline.
Instead of starting from scratch, you can also create a new configuration item from an existing one by using the Duplicate Configuration Item option.

To create a new CI, follow these steps:

Click Configuration Management > Resources > Search CIs.
Click New.

Note Alternatively, you can enter information in some fields and then click New. For details about fields on a CI form, see Configuration items details.
Select the CI type and then click Next.
The Configuration Item Details form opens, and the CI Identifier field is automatically populated with a unique identification number (for example, CI11090).
If the Allow User-Defined CI Identifier Values for New CIs option in the Configuration Management Environment record is enabled, you can edit the system-generated CI Identifier value according to your needs (for example, change the CI Identifier to Color-Printer-A1234). For more information about this option, see Configuration Management environment record.

Note When this option is not enabled, although you are still allowed to enter a CI Identifier value before clicking New, a system-generated value overwrites your value when the CI is created.
In the Display Name field, enter a display name for the CI.

Note CIs of the same CI type must use a unique display name, otherwise a validation error occurs later when you attempt to save the CI record. However, CIs of different CI types can have the same display name.
In the Part Number field, enter the part number of the model that is used for the new CI.
Enter other required or optional information to complete the CI record, and then click Save.

Service Management creates the CI record with a unique identifier.
If your Configuration Management policies require that CIs must be labeled, create and then attach a label to the CI. The label should include a unique identifier.
Repeat the steps above for all CIs that make up the configuration.
After you create the CIs, return to the change task and update it with the following information:
- CI data
- Actual start date
- Actual end date
Close the task.
Notify the change task requester upon task completion.

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