Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Configuration Management > Configuration Management workflows and user tasks > Create a new model

Applies to User Roles:

Configuration Administrator

Create a new model

After you validate a configuration creation change task and determine that there is no existing model in ITSMA Service Management for the new configuration, you can create a new model and manufacturer. A model refers to the product catalog that defines the approved and certified list of components that can be deployed within the IT environment. Models contain information such as model name, manufacturer, and the ID of a component. You must create a model before you can create new configuration items (CIs) that are based on the model.

To create a new model, follow these steps:

Click Request Fulfillment > Configuration > Product Catalog.
Click New.
Provide the required information (a unique part number, a brief description, a model name, and a product catalog category) and other optional information.
Click Save.

You can now create new configuration items based on the new model.

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