Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Configuration Management > Configuration Management workflows and user tasks > Create a new configuration report

Applies to User Roles:

Configuration Administrator

Create a new configuration report

ITSMA Service Management provides a number of standard configuration reports that you can view from Configuration Management > CI Overview. You may also want to define and generate your own reports. If you receive a stakeholder request for a specific report, you can prepare a customized configuration report to meet specific stakeholder requirements.

To create a configuration report, follow these steps:

Click Reporting > Create New Report.

Alternatively, click Configuration Management > CI Overview > Add Content > Create New Report.
In the Name field, enter a descriptive name for the report.
In the Source Data field, select Configuration Item - device.
In the Report Category field, select Configuration Item.
Click Query Builder, and specify a query. For example, select Application for CI Type and select Development Tools for CI Subtype. Click OK.

The Query box is automatically populated with a query expression based on your selections, for example, type#"application" and subtype#"Development Tools".
On the Chart properties tab, configure the report properties as needed.
On the Permission tab, configure the owner and audience of this report.

Note By default, you are the report owner. You can change the owner as needed.
On the Advanced settings tab, modify the default settings if needed.
Click Add.
Add this report to a new or an existing dashboard. For details, see Create a dashboard or Update a dashboard.

When you open the dashboard, the report is displayed.

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