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List of Tooltip Parameters

The following table lists the tooltip parameters and their descriptions:

Parameter

Description
% Available TX
The percentage of available transactions.
Affected By
The measurements which influenced the HI.
Alert Description
The full description of the alert.
Application Exceptions
The number of application exceptions monitored by Diagnostics.
At risk backlog
The number of instances with At risk status.
Availability
In EUM, the weighted average availability based on the total number of users accessing a page.
Availability (%)
The availability of a Business Process Monitor or Real User Monitor transaction.
Average
The average status of the CI.
Average Duration
The duration of the completed transactions minus the duration of the failed transactions divided by the total number of transactions.
Average For
The time period for which the average response time/average availability was calculated. This time period is defined in the file for the CI.
Average Net Time
The average net time (total time minus user time) of a transaction monitored by Real User Monitor.
Average Response Time
The average response time for a transaction.
Average Time
The average latency of all of the server requests on the Virtual Machine monitored by the Probe over the last five minute period.
Avg. Availability
The percentage of successful runs for the parent transaction during a time period up to the last received update.
Backend Average Response
The average backend duration for successful, completed transactions.
Backend Maximum Response
The maximum backend duration for successful, completed transactions.
Backend Minimum Response
The minimum backend duration for successful, completed transactions.
Backlog count
The number of backlogged (in-process) transactions.
Bandwidth
The number of bytes that represents the traffic between the Real User Monitor application server and clients.
Blocked backlog
The number of instances with Blocked status.
Business Loss
The financial loss calculated for the CI.
Business Rule
The name of the rule that calculates the KPI status or value.
Calculation Logic
The value of logic rule parameter.
Calculation duration
Status is calculated based on the samples received during the specified duration.
Calculation Time
The last calculation time on the Business Logic Engine machine.
Calendar
The calendar used for calculating PNR.
Calls per minute
The number of calls per minute to the selected Web services or Operations.
Caused By
The name of the KPIs that caused unavailability.
CI Name
The name of the CI.
Class Type
The CI's CI Type.
Component Availability
The availability of the Real User Monitor (for a monitor CI) or the status of the monitor with the worst status (for a group CI).
Count
The number of instances that completed the monitored step or group of steps in the most recent collection interval for the tooltip.
Critical instances
The number of instances with Critical status.
Critical samples
The number of samples with Critical status.
Delays Rate
The percentage of failed in-process transactions out of the total completed transactions. Delays Value    The total value of failed in-process transactions.
Delays Value
The total value of failed in-process transactions.
Description
A description of the CI (the first one represents UDX and the second one represents EMS). Only the value relevant to the context is displayed.
Downtime Until
The date and time that downtime is due to finish for a CI.
End User Average Response
The average end user duration for successful, completed transactions.
End User Maximum Response
The maximum end user duration for successful, completed transactions.
End User Minimum Response
The minimum end user duration for successful, completed transactions.
End-to-end Average Response
The average duration for successful, completed transactions.
End-to-end Maximum Response
The maximum duration for successful, completed transactions.
End-to-end Minimum Response
The minimum duration for successful, completed transactions.
EMS Events
The samples description. The samples are separated from each other by a horizontal line.
Error Message
The error message that appears in the sample.
Exceptions Count
The amount of exceptions generated over the last five minute period.
Exceptions Rate
The percentage of transactions that did not follow the expected flow path on the target machine, out of the total in-process transactions.
Exceptions Value
The total value of transactions that did not follow the expected flow path on the target machine.
Failed TX Count
The number of transactions that failed.
Failed TX Impact
The financial loss (in $) due to transactions that failed.
Failures rate
The percentage of failed completed transactions out of the total number of completed transactions.
Formula
The formula that is used to calculate the KPI status and value.
Grouping
List the number of tickets with the specified status.
Healthy backlog
The number of instances with Healthy status.
Hidden Child CIs
Child CIs not currently displayed.
Historical Average
The average status for the CI over a period of time.
Historical Worst
The worst status for the CI over a period of time.
History Type
The history calculation type to be used when calculating history status. Values can be: Worst, Average, or None (no history status displayed). The value of the parameter is assigned to the HistoryType rule global parameter. If the value is none, the historical information is not displayed.
Host
The name of the machine associated with the monitor.
Informational
One of the thresholds used when defining status for the CI. The CI changes to Informational (green) status when the CI's score is equal to or smaller than this value. 
Informational instances
The number of instances with status Informational.
Invisible Calculated Children
All of the child CIs belonging to other views, which are connected to this CI but do not belong to this view.
Invisible Children
The number of child CIs of the selected CI, that exist in the RTSM, are hidden in the current view, and have at least one KPI assigned to them. This parameter is displayed as: Hidden child CIs (with attached KPIs) in the tooltip itself. For details on Invisible Children, see Find visible and hidden child CIs.
Last Status Change
The date and time of the last status (color) change of the CI.
Last update
The date and time that the last update for the CI was received by Service Health.
Late TX Impact
The financial loss (in $) due to transactions that were late.
Latency
The average round trip time for a packet. (The time it takes for a packet to go from the client to the server and back from the server to the client). The latency information is provided by the Real User Monitor sample.
Location
The location of the CI if a location has been specified.
Major
One of the thresholds used when defining status for the CI. The CI changes to Major (orange) status when the CI's score is equal to or smaller than this value.
Major instances
The number of instances with Major status.
Major samples
The number of samples with Major status.
Max Response Time
The maximum response time for a transaction.
Max Time
The maximal time a Diagnostics transaction has run in seconds.
Max Unavailability
The maximum time that the item may be unavailable, according to the SLA.
Maximum
The maximum value of the instances that passed through the monitored step or group of steps, during the last collection interval.
Measurement
The name of the measurement from SiteScope.
Message
One or more values returned by the monitor the last time it ran, as displayed in SiteScope. This may simply be the retrieval time and file size or it may include specific parameters for a server component.
Min Response Time
The minimum response time as provided by the Deep Transaction Tracing sample.
Min Status
The value of the PassedStatus rule parameter.
Minimum
The minimum duration of the instances that passed through the monitored step or group of steps, during the last collection interval
Minor
One of the thresholds used when defining status for the CI. The CI changes to Minor (yellow) status when the CI's score is equal to or smaller than this value.
Minor instances
The number of instances with Minor status.
Minor samples
The number of samples with Minor status.
Monitor
The monitor type that the CI represents.
Network Availability
The percentage of successful connections.
Number of Actions
The number of actions on the application.
Number of Connections
The number of connections monitored by Real User Monitor.
Number of Error Events
The number of error-type events monitored by Real User Monitor.
Number of Information Events
The number of informational events monitored by Real User Monitor.
Number of instances
The number of instances that completed the monitored step or group of steps.
Number of Open Sessions
The number of open sessions on the application, EUG subgroup, or location.
Number of Performance Events
The number of performance-type events monitored by Real User Monitor.
Number of tickets
The number of current ticket that have the specified initial and final state.
Number of Transaction Hits
The number of times a transaction was completed successfully.
Number of transactions
The total number of successful, completed transactions.
Number of Valid Transactions
The number of successful, completed transactions monitored by TransactionVision.
OK
One of the thresholds used when defining status for the CI. The CI changes to OK (green) status when the CI's score is equal to or smaller than this value.
OK Instances
The number of instances with OK status.
OK samples
The number of samples with OK status.
Open Time
The date and time when the alert was issued.
owned By
The owner of the CI in OpenView (the first one represents UDX and the second one represents EMS). Only the value relevant to the context is displayed.
Performance
The average download time, for a Real User Monitor CI.
Performance (%)
The percentage of Real User Monitor sessions without performance events.
Platform
Indicates the platform (J2EE or .NET) on which the monitored application is running.
PNR Availability
The item's SLA availability percentage the last time data was polled.
PNR Time Left
The amount of time left for that measurement before the SLA is in breach of contract.
Response Time Threshold
The threshold of the response time as provided by the Deep Transaction Tracing sample.
Score
The percentage of green and yellow child CIs. This is a weighted percentage if any of the child CIs have a weight > 1 (check this by viewing the tooltips for the child CIs).
Note that Service Health is calculating status using the refined percentage method if a percentage is displayed for Score and the group or subgroup status is yellow.
If Service Health is calculating status for the group/subgroup using the dominant child method, the message n/a (Using dominant child) is displayed.
Server Requests Count
(BPM Transaction tooltips only.) The amount of server requests over the last five minute period.
Server Time
(BPM Transaction tooltips only.) The average time taken for the server to process the transaction.
Severity
The severity of the SiteScope measurement (the first one represents UDX and the second one represents EMS). Only the value relevant to the context is displayed.
Short Name
The name of the SAP CCMS measurement where the alert occurred.
SLA
The name of the SLA attached to this CI
State
The SAP state of the alert: Active.
Status
CI or indicator status (calculated according to one of the status calculation methods).
It may also display:
Not up to date for decayed CIs, indicating that the CI has passed its timeout period. (For a SiteScope CI, this status is displayed after a SiteScope monitor is disabled.)
Stopped when a Business Process is stopped.
Status
Can be defined as OK, Warning or Critical.
Status for
The value of the rule's duration parameter.
Target Availability
The percentage of time that the item must be available to match the `Exceeded' threshold, according to the SLA.
Timeout Count
The amount of timeouts that occurred during the last five minute period.
Total
The total number of hits/transactions for Real User Monitor.
Total number of incidents
The total number of incidents.
Total TX Count
The total of the number of transactions that failed and the number of late transactions.
Total TX Impact
The financial loss (in $) due to transactions that failed added to the transactions that were late.
Tracking Period
The tracking period used to calculate the PNR.
Transaction
The name of the parent transaction for the CI.
Transaction Count
The number of transactions monitored by Diagnostics.
Transaction Server Time
The average server time of a transaction monitored by Real User Monitor.
Transaction Total Time
The average total time of a transaction monitored by Real User Monitor.
Transactions volume
The number of completed transactions.
Trend
The trend of the KPI's status.
Under threshold calls
The number of calls that are under the threshold defined for the Availability KPI.
Value
The value of the field in the sample.
Value
The sum of the values of the fields in the sample.
Value For
The collection interval for which the HI is calculated.
Volume
The number of hits in Real User Monitor.
Warning
One of the thresholds used when defining status for the CI. The CI changes to Warning (light green) status when the CI's score is equal to or smaller than this value.
Warning instances
The number of instances with Warning status.
Warning samples
The number of samples with Warning status.
Weighted Average
The value of the weighted average duration calculated by the rule.

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